EUCERIN® UreaRepair Plus "MONEY BACK CHALLENGE"
1. These are the terms and conditions for the EUCERIN® UreaRepair Plus " MONEY BACK CHALLENGE" (“the Challenge”).
2. The promoter of the Challenge is Beiersdorf Consumer Products (Pty) Ltd (with registration number: 2000/010257/07), a company duly incorporated under the company laws of the Republic of South Africa and having its registered place of business situated at 4th Floor, Beacon Rock, 21 Lighthouse Road, Umhlanga Rocks, 4319 (“the Promoter”).
3. The Challenge is only open to South African citizens, 18 years and older, and excludes the Promoter, the Promoter’s advertising and promotional agencies, any directors, members, partners, agents, employees or consultants of the Promoter, any supplier of goods or services in connection with the Challenge and the spouse, life partner, business partner or associate, parent, child, or sibling, of any of the persons specified aforesaid.
4. The duration of the Challenge is from 09:00 on 1st July 2023 until 23:59 on 31 October 2023., as follows:
4.1 purchasing of the Qualifying Product, as set out in clause 5, from 09:00 on 1st July 2023 until 23:59 on 31 October 2023.
4.2 subject to the conditions set out below, to claim back money for purchasing of the Qualifying Product from 1st July 2023 until 23:59 on 31 October 2023.
5. The Qualifying Product in this Challenge is limited to the Eucerin UreaRepair PLUS 5% Cream Tub 450 ml;
6. In addition to purchasing the Qualifying Product, to be eligible to enter the Challenge, qualifying participants may also purchase and use Eucerin UreaRepair PLUS 5% Urea Replenishing Body Wash Fluid 400 ml for improved results. This additional product does not qualify for a refund, where applicable.
7. Qualifying Participants who are under the care of a dermatologist or other healthcare practitioner should consult such practitioner prior to entering the Challenge.
8. In order to participate in the Challenge, qualifying Participants are required to –
8.1. take a “before” photograph of his / her dry skin without application of other emollients or moisturizers (date stamped) before commencing the Challenge; and
8.2. purchase and use the Qualifying Product as stated in clause 5 daily following the product usage instructions for use to see results.
8.3. take an “after” photograph of his / her dry skin after using the Qualifying Product for at least 30 (thirty) days (date stamped);
8.4. keep the till slip as proof of purchase; and
8.5. keep the Qualifying Product container(s).
9. Should the Qualifying Participant, after use of the Qualifying Product as stated in clause 8 above, be of the view that the Qualifying Product did not improve the Qualifying Participant’s dry skin, the Qualifying Participant should send an email to nfeldon@mweb.co.za before the closing date of the Challenge. This e-mail must include the following:
9.1. a copy of the “before” full photograph of the dry skin area(s);
9.2. a copy of the “after” photograph of the dry skin area(s);
9.3. a copy of the applicable till slip;
9.4. a clearly legible date stamped photograph showing how much of the Qualifying Product has been used in the period from the “before” to the “after” photograph. The Promoter reserves the right to request a Qualifying Participant to provide the Promoter with the actual container (the cost of which the Promoter will pay for); and
9.5. reasons as to why the Qualifying Participant believes that the Qualifying Product did not improve the dry skin area(s).
10. The refund will be subject to –
10.1. verifying that the Qualifying Product have been purchased within the Challenge period;
10.2. the Qualifying Product having been used correctly, according to the on-pack usage instructions;
10.3. indications of adequate use of the Qualifying Product; and
10.4. the request of refund is made within the Challenge period.
11. A Qualifying Participant will be notified of the Promotor’s decision to refund such participant within 10 (ten) working days of receipt of a refund request, using the e-mail addressed used to request the refund. To effect a refund, the Promotor would require the Qualifying Participant’s ID Number, proof of residence and bank details. Once verified, a refund will be made into the Qualifying Participant bank account.
12. In the event that a Qualifying Participant does not comply with these terms and conditions, such Qualifying Participant will not be refunded.
13. In the event of (i) fraud by a Qualifying Participant, (ii) attempted fraud by a Qualifying Participant, (iii) bad faith by a Qualifying Participant, or (iv) a Qualifying Participant failing to comply with the conditions set forth in these terms and conditions, such Qualifying Participant may be disqualified. In the event that the refund has already been deposited, the Promotor may revoke such deposit and take the necessary actions for the purposes of preventing and / or demanding the return of the money.
14. Neither the Promoter nor its agents, distributors, nor any of the Promoter’s directors, officers, employees, or agents shall be liable for any loss or damage, whether direct, indirect, consequential, or otherwise, arising from any cause whatsoever, which may be suffered by the entrants in connection with this Challenge.
15. The Promoter shall not be liable for any costs incurred by the participants.
16. Participating Retailers shall not be liable for any refund to any participant in the Challenge.
17. All the information provided or related to this Challenge shall be managed, captured, and approved by the Promoter, and will not be used for any other purpose than for execution of the Challenge and in line with applicable legislation.
18. User data collected via entry for this Challenge will be processed solely for the purposes of this Challenge and will be stored for as long as it is legally required to and in accordance with the Protection of Personal Information Act, No 4 of 2013, and the Promoter’s Privacy Policy https://www.eucerin.co.za/privacy-policy.
19. Nothing in these terms and conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or the Promoter in terms of the Consumer Protection Act, 68 of 2008 ("CPA").
20. By entering the Challenge, entrants acknowledge that the Challenge will be managed in accordance with the provisions of the CPA. Qualifying entrants undertake to expeditiously do all things necessary to enable the Promoter to comply with their obligations under the CPA.
21. The Promoter's decision(s) shall be final, and no correspondence will be entered into.
22. Entering this Challenge constitutes the unconditional acceptance of these terms and conditions