Carol,

Which product to choose?

I have an acne probe skin, I currently don't have any pimples but I have a lot of pimple scars, because I always breakout just before my periods. I have also noticed that my lips have become darker even though I don't have aby habits such as smoking... I'm not sure of which products to use. Please advise
Eucerin ZA

Hi Carol,

Pimple scarring is always fairly challenging.  However, if the scars are surface scars and are not indented into the skin, you could use the Even Brighter range or the Even Pigment Perfector range, which will indeed assist in brightening the scarring.  However, if they are indented, our product will not assist.  Please take a moment to read through the information contained in our web-site www.eucerin.co.za/hyper-pigmentation.  Your darker lips are a separate issue which you may like to discuss with a Dermatologist.  We regrettably don't have a product which would actively address this particular issue. 

Many Thanks,

Eucerin ZA Team

Shantal,

Skin Renewal cream

I used the product for a week and broke out with hard cyst like pimples on my chin and jawline. I stopped using product and did not breakout any further. I am still using euceri. Range and am happy with the products. Why did I break out when the cream is to reduce blemishes
Eucerin ZA

Dear Shantal,

We are sorry to hear of the problem you have experienced with the Eucerin DermoPurifyer Skin Renewal Treatment product.  We would value the opportunity of investigating your complaint by obtaining specific product details.  Please could you provide your e-mail address so that we can get in touch to obtain product information with a view to investigating the batch of product which you have used.    

Many thanks,

Eucerin ZA Team

Shanty,

Product

Can I use the oil control face wash with skin renewal treatment and even brighter range day and night cream?
Eucerin ZA

Hi Shanty,

Please could you send us your e-mail address and cell phone number to the following e-mail address:  ConsumerSA.External@beiersdorf.com.  We will then be able to get a consultant to discuss your options with you.  Thank you for your interest in our brand. 

Many Thanks,

Eucerin ZA Team

Vanesa,
Quite disappointed. The only thing this product did for my face was to make it smoother. No improvement with blemishes and the oilyness.
Eucerin ZA

Hi Vanesa. 

We are sorry to hear that you have not experienced the desired result following your use of the Eucerin Skin Renewal Treatment.  The product has been formulated to assist with the reduction of blemishes and helps to prevent new blemishes.  The combination of 10% Hydroxy Complex, Salicylic Acid and Licorice Extract assists to achieve this result.  For more stubborn skin issues, this may take a little longer.  We would also recommend that you use the Facial Cleansing Gel and Mattifying Cleanser as part of your skin-care regimen.

Many Thanks,

Eucerin ZA Team